iPhone Voicemail Issues

Summary

This article provides step-by-step instructions to resolve common voicemail issues on iPhones. It covers initial checks, disabling Live Voicemail, resetting network settings, and managing Visual Voicemail (VVM) settings.

Audience

All staff using iPhones for work purposes.

Steps

1. Check Data Connectivity

Ensure the device has access to mobile data or Wi-Fi.

2. Update iOS

Verify that the iPhone is running the latest iOS version.
Path: Settings > General > Software Update

3. Delete Old Voicemail Messages

Dial 101 and remove old messages to free up space.

4. Turn Off Live Voicemail

Open Settings.
Scroll down and select Phone.
Scroll to Live Voicemail and toggle Off.

5. Reset Network Settings

Go to Settings > General > Reset > Reset Network Settings.
Confirm the reset.
(Note: This will remove saved Wi-Fi networks)

6. Disable Visual Voicemail (VVM)

Send an SMS to 144 with the message: VVM OFF
You should receive a confirmation message that Visual Voicemail is disabled.
Test voicemail by calling your number and leaving a message.
If you want VVM back on, send: VVM ON to 144.

7. Repeat Steps if Necessary

If the issue persists, repeat steps 1–6.