iPhone Not Charging

Summary

This article provides common causes and solutions for iPhones that are not charging. It covers hardware checks, cleaning tips, software resets, and battery health considerations.

Audience

All staff using iPhones for work purposes.

Steps

1. Check Charging Cable and Adapter

Inspect for visible damage.
Try a different cable and adapter to rule out hardware faults.

2. Clean the Charging Port

Dust or debris can block the connection.
Use a soft brush or compressed air to gently clean the port.

3. Restart or Soft Reset

Restart your iPhone to clear minor software glitches.
For a soft reset, hold Power and Home buttons (or Volume Down on newer models) until the Apple logo appears.

4. Check Battery Health

Go to Settings > Battery > Battery Health.
If health is significantly degraded, consider a battery replacement.

5. Perform a Hard Reset

Hold down Power and Home (or Volume Down) until the Apple logo appears.
This can resolve deeper software issues.

6. Update iOS

Go to Settings > General > Software Update.
Install the latest version of iOS to apply bug fixes.

Troubleshooting

Issue: Still not charging after steps.
Fix: Try a different power source or USB port. If unresolved, contact IT Support for hardware inspection.