Summary
This article provides common causes and solutions for laptops that are running slow, non-responsive, or experiencing performance issues. It also includes steps for resolving camera problems.
Audience
All staff using VERTO laptops for work purposes.
Steps
Computer Running Slow
Possible Causes & Fixes:
-
Too Many Background Programs
- Close unnecessary apps and programs to free up system resources.
-
Low Disk Space
- Delete unused files/programs or consider upgrading your hard drive.
-
Outdated Software or Drivers
- Update your operating system, apps, and drivers to the latest versions.
-
Overheating
- Clean dust from vents and ensure proper airflow to prevent overheating.
Laptop Non-Responsive
Steps to Try:
-
Wait a Moment
- It might be processing a heavy task—give it a few minutes.
-
Check Peripherals
- Ensure mouse, keyboard, and dock are connected and working. Try unplugging from dock/monitor.
-
End Unresponsive Programs
- Press Ctrl + Shift + Esc, open Task Manager, select the frozen app, and click End Task.
-
Restart the Laptop
- Hold the power button for ~50 seconds to force shutdown, then restart.
-
Check for Updates
- Go to Settings > Update & Security > Windows Update, then click Check for updates.
Laptop Slow Performance
-
Close Background Apps
- Free up system resources by closing unused programs.
-
Free Up Disk Space
- Delete unnecessary files and apps.
-
Check Laptop ‘Up Time’
- Press Ctrl + Shift + Esc, go to Performance > CPU, and check Up Time.
- If it’s over 24 hours, reboot. If it doesn’t reset to 0, hibernation may be enabled—contact IT.
Camera Issues
-
Check Camera Cover
- All laptops have camera covers—make sure it’s not blocking the lens.
Tip: Regular updates and occasional reboots can prevent most performance issues.
Troubleshooting
Issue: Laptop still slow after steps.
Fix: Contact ICT Support for advanced diagnostics.