JRL / VIAP / ESS / WFA Issuse's

Summary

This article explains why IT cannot directly support JRL, VIAP, ESS, or WFA systems and provides guidance on who to contact for assistance. It also includes basic troubleshooting steps that may resolve common access or display issues.

Audience

All staff experiencing issues with JRL, VIAP, ESS, or WFA systems.

Important Information

IT does not have access to these systems and cannot provide direct support.
For assistance, please contact:
Email: viapjrladmin@verto.org.au

To check for outages or service updates, save this link:
https://dese.service-now.com/digitalsolutions?id=csm_kb_home&kb_id=1e168585db0da01042241a314a961926

Steps – Basic Troubleshooting

Try a different browser: Use both Microsoft Edge and Google Chrome.
Clear your cache and cookies: This often resolves loading and display issues.

Clear Cache and Cookies in Microsoft Edge

Click the three dots in the upper-right corner.
Select Settings.
Go to Privacy, search, and services.
Scroll down to Clear Browsing Data and choose what to clear.

Clear Cache and Cookies in Google Chrome

Open Chrome and click the three dots at the top-right.
Select History.
On the left, choose Delete browsing data.