Company Portal Issues on iPhones

Summary

This article provides guidance for resolving common issues with the Microsoft Company Portal app on iPhones. It covers steps to verify enrollment, fix sign-in problems, and ensure compliance. The goal is to restore full functionality of the Company Portal and maintain device compliance.

Audience

All staff using company-issued iPhones

Steps

1. Sign In to Company Portal

Launch the Company Portal app.
Enter your work email and password.
Complete any MFA (Multi-Factor Authentication) prompts.

2. Check Device Enrollment

In the Company Portal, tap Devices.
Confirm your iPhone is listed
Tap the device name

4. Sync Device

Tap Check status
- As Last checked will need to match the current time
Allow device to sync (can take 5 minutes or longer)

Troubleshooting

Issue 1: Cannot Sign In

Error: “Authentication failed”
Fix: Verify network connectivity and correct credentials.

Issue 2: Device Not Showing as Compliant

Fix: Ensure all required apps and profiles are installed. Open Settings > General > VPN & Device Management and confirm the Cloudflare profile is present.

Issue 3: Company Portal Crashes

Fix: Uninstall by holding down on the end and removing it. Restart the iPhone and the app with auto reinstall.